We are here to help

Our knowledge and experience are always available to help you succeed with you implementation and usage of our Marketing Resource Management (MRM) system. As a client you will always have a dedicated account manager to support you, backed up by a team of specialists.

Expert Consultancy

Our business and process consultants have unparalleled domain expertise gained through many years of advising our customers on how to align the organization and external partners with recommended solutions and processes – this to get the most out of the capabilities provided by our MRM platform and help you find time and money that can be spent better.

Proof of Concept (POC)

For large or complex projects we recommend a proof of concept, or pre project, where expectations for the final deliverable are calibrated between customer and BrandMaster. In close dialogue with the customer, specific needs are identified, and concrete solutions are proposed. The output is a report to be signed by customer and BrandMaster, where an activity plan with milestones is a central part.

Proof of Concept will secure a successful implementation project.

Project management

Project management secures that all aspects of the project are planned and executed in a manner that meets the defined objectives. Projects are steered to stay within agreed scope, timeline, and budget – ensuring satisfied customers.

An essential factor for a successful implementation is also that the customer appoints a project manager on their end.

Set up and migration

All modules in BrandMaster MRM platform are built to be self explaining and self serviced – allowing you as a customer to test, configure and start to use new modules all by yourself.

Our services are available to help you tailor the system to specific needs. Examples of this might be to set up the user interface to 100% match your corporate style guides, or assist you in setting up the initial navigation or metadata schema.

Our experts share willingly their broad experience gained through many years of MRM implementations.

Template creation

Intelligent templates protect brand identity. With our easy to use WYSIWYG (what you see is what you get) template technology you can create templates for online and printed media directly from InDesign files.

Our template experts have extensive experience in building advanced templates intended for reusability – which in turn saves time and money for your organization.

Integration

We believe that a marketing system should be an integrated part of your business processes – also technically. Our customers are experiencing additional synergies, cost reductions, and time savings when their systems speaks fluently with another.

Example integrations BrandMaster can help you realize:

  • Single Sign-On (SSO) (ADFS 2.0, oAuth 1.1 & oAuth 2.0 protocols.)
  • Integration with ERP
  • Integration with CRM
  • Integration with CMS systems (Alfresco, Canto Cumulus, EPI Server, etc)
  • Integration with Microsoft Office

Training

The BrandMaster MRM system is easy to use and self explaining. We do however recommend a minimum training for administrators to ensure that the system is utilized in an optimal way. With our broad competence and long experience we educate all parts of your organization and partners (administrators, super users, creative agencies, media agencies, vendors, end users, etc).

We also offer customized training videos, tutorials, online surveys, and user guides.

Support

BrandMaster offers support on many levels by email, phone, and chat. Our expert consultants share willingly their best practice experience from various industries in English, German, Spanish, Swedish, or Norwegian.